Frequently Asked Questions
Everything you need to know about shopping with By Rae.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally range from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True to Fit' chart, as sizing may vary slightly between collections.
Do you offer ethical and sustainable options?
At By Rae, we are committed to slow fashion. Over 60% of our current collection is made from organic or recycled materials, and we partner exclusively with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.